CMO exchange: Denver Health adopts RISE Healthcare Worker Well-Being Program

CMO exchange: Denver Health adopts RISE Healthcare Worker Well-Being Program

Denver Health’s chief medical officer says the program is specifically designed to provide support to health care workers.

Denver Health has implemented the Resilience in Stressful Events (RISE) program to help advance the well-being of health care workers in the health system, Chief Medical Officer Connie Savor-Price, MD, MBA, recently said. HealthLeaders CMO Exchange.

Stress and burnout are common in the healthcare industry. Health care worker fatigue has reached alarming levels during the coronavirus pandemic, according to a health care worker well-being expert. Tell Health leaders. Before the coronavirus pandemic, burnout rates for healthcare workers averaged 30% to 50%. Bernadette Melnick, Ph.D., APRN-CNPAnd the Chief Health Officer at Ohio State University and Dean of the University’s School of Nursing. Now, burnout rates range from 40% to 70%, she said.

RISE was developed by Johns Hopkins Medicine specifically to help health care workers, Price says. “The RISE concept is geared toward the specific needs of healthcare providers and what they face in some of the difficulties of being healthcare providers. Healthcare providers are involved in patient adverse events and medical errors, and proof of those events can lead to emotional or even physical distress.”

RISE’s programs are designed to play a supportive role for health care workers, she said. “RISE is basically a service of empathy, listening, validation and normalization. It makes it easy to contact service providers and other resources if such contact is needed. It is available 24/7 and there is complete confidentiality. RISE is not a consulting. It is also not a problem-solving service It does not offer psychiatric treatment or any kind of psychiatric care. It is a support service, with listening and contacting other resources.”

Denver Health has launched seven RISE initiatives:

  • 24/7 RISE Line (303-436-RISE): This phone-based service provides 24/7 access to emotional support and psychological first aid, including the delivery of wellbeing resources.
  • Supporting a department or team’s RISE group: Group support opportunities are available in virtual or in person. Any leader can activate a group support request by sending an email dhrise@dhha.org Or by calling the RISE 24/7 line for urgent orders.
  • RiseUp Employee Support Center: This is a dedicated space staffed by RISE peer responders who provide employees with a place for self-care, reflection, emotional support, and access to resources, snacks and beverages. The support center is open seven days a week from 10:30 a.m. to 8 p.m.
  • Support for the RISE virtual multidisciplinary group: These group support opportunities are offered on a weekly basis for various topics related to distress and specific affinity groups such as the Black Affinity Group.
  • Peer abuse care team: PACT provides immediate, confidential and voluntary support to employees after they have experienced workplace abuse. The PACT response can be initiated by any employee or leader by calling the RISE 24/7 line and asking for the PACT responder on call.
  • Raising awareness: Peer RISE responders are available to provide outreach to employees to provide RISE services and assess needs. Peer responders also provide emotional support, psychological first aid, and links to resources. Requests to publish awareness services can be submitted via e-mail to the address dhrise@dhha.org Or by calling the RISE 24/7 line.
  • height 2 you: This mobile service can be ordered to come to a department or clinic. RISE peer responders and other resources are available by emailing a visit request at dhrise@dhha.org.

Stress in healthcare settings

Price says there are many sources of tension among health care workers.

“I am in a level 1 trauma center and public health hospital, and our staff often witness traumatic events. The problem with being a ‘second victim’ is that you often also feel personally responsible for the outcome. Sometimes, you feel that you should have been able to do More – You wonder if you did everything you could have done. So, there are special needs among health care providers. There are also factors we see in the workplace such as increased violence. There are ethical dilemmas and moral distress – there are patients who do not have access to care The health care they need because they don’t have the proper insurance. There are tragic events — there is a lot of stress in the health care teams,” she says.

At Denver Health, thirty themes of adversity were identified by RISE from July 5 to August 1 this year, including grief and loss, death of patients and colleagues, physical and mental exhaustion, conflict with co-workers, staff shortages, isolation and loneliness and desire in quitting smoking.

Related Topics: 4 Hot Topics in HealthLeaders Chief Medical Officer Exchange

Christopher Cheney is senior clinical care editor at HealthLeaders.

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